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Sale & Returns

Returns

NEED TO RETURN SOMETHING?  
We will gladly accept returns within 10 days of receipt of any item purchased from the HATTIE online store that meets the criteria of our online returns policy. 

1.  Simply email the online team at hello@hattie.com.au or for a Return Authorisation number (RA number). Print your RA number on your packing slip. Please note any returns without a Return Authorisation will be rejected and returned to sender.

2. Package your item(s) into the original parcel packaging or suitable new packaging. Ensure you include your packing slip with RA number clearly printed (original or copy).

3. Return your parcel via your local post or courier to:

HATTIE

18/11 Total Drive,

Buderim QLD 4556

Australia

+61 416854611

We recommend the use of a trackable, registered or insured service, as Lee Mathews is not responsible for parcels lost in transit.

 ONLINE RETURNS POLICY 
-    All return requests must be made within 14 days of receipt of your order. -    There are no refunds on SALE items unless faulty or not as described.
-    Purchases made with a credit note cannot be returned for refund.  All returns must be mailed to our address.
-    We request you include your original packing slip with your parcel. 
-    All items purchased in our online boutique must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
-   We do not accept returns on earrings or underwear due to hygiene. 
-    All shoes should be returned without scratches or stains and in their original, undamaged shoe box. 
-    When trying on garments,  please remove any jewellery to avoid damage. 
-    Refunds will be credited against your original method of purchase. 
-    If an order was placed using a credit note as method of payment, a new credit notes will be sent once the return has been processed.  
-    Please allow 2 - 5 days for processing from the date we receive your return. 
  
SALE PURCHASES 
All sale items purchased online are final sale and cannot be returned for a refund unless faulty. Exchanges or credit notes can be offered where applicable.

EXCHANGE 
If you wish to exchange your purchase for a different size, colour or style, please  email for a Return Authorisation (RA) code to return your item for a refund as above. Once we have received your returned item we will process the exchange and dispatch your order. A new invoice will be sent via email and within the parcel. 
 
FAULTY ITEMS 
For faulty or incorrect items, HATTIE will happily pay the postage costs for dispatch of the replacement. HATTIE reserves the right to inspect returned items and deny return or exchange of goods if we do not see them to be damaged or in the case of exchange, if they are not returned to us in resalable condition. To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase. If you have any further questions please don't hesitate to contact us at hello@hattie.com.au or phone +61 416854611, Monday to Friday 9am - 5pm. 
  
INTERNATIONAL RETURNS 
For returns from outside of Australia, please email the online team at hello@hattie.com.au for a Return Authorisation number (RA number). Print your RA number on your packing slip. You can return your parcel via your local post or courier to:

HATTIE

18/11 Total Drive,

Buderim QLD 4556

Australia

We recommend the use of a trackable, registered or insured service, as HATTIE is not responsible for parcels lost in transit.